Mantles score well in Mitsubishi customer survey

Mitsubishi Motors in the UK is pleased to announce that as part of its ongoing drive to provide ‘Excellent Service’ to all its customers, it has now published Customer Satisfaction Scores (CSS) for all to see on its national consumer website.

Mitsubishi Motors’ Excellent Service

Mitsubishi Motors in the UK believes that in today’s highly competitive market, real differentiation comes from superior service and customer support. Mitsubishi already prides itself on good service, but its aim is to be truly excellent; providing first class service to its customers, staff and suppliers by going the extra mile.

With this in mind, Mitsubishi has developed a new programme for all head office and franchised dealer staff in the UK, outlining its ‘Excellent Service’ ethos and how to deliver it to the customer every time.

Why? Because when it comes to buying a new or used vehicle, parts or service, Mitsubishi Motors authorised dealers are at the forefront of ensuring that their customer receives the very best service and that their ‘Mitsubishi Experience’ is truly fantastic.

Customer Satisfaction

To ensure that its dealer network continually delivers ‘Excellent Service’, Mitsubishi Motors in the UK is assessing its dealers based on real-time feedback from real customers. As soon as the feedback is in, the customer scores are published as part of a star rating system to allow other customers to choose the Mitsubishi dealer that is right for them.

Mitsubishi Motors in the UK’s Managing Director, Lance Bradley, said:

“Our customers are the most important part of our business. The Excellent Service programme allows us to monitor our dealers’ performance to ensure that customers are receiving the best service possible.

All our head office and dealer staff have undergone Excellent Service training as it is critical to our business that we deliver consistently high service to each other and to our customers.”

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